Angelfish Support & Frequently Asked Questions
Angelfish are proud of our customer support and we take all reports and suggestions from customers very seriously. Your feedback
has helped make B&B Manager the highly usable and functional product that it is, and we want this to continue. Here are the
answers to some of the more frequent questions we are asked:
How much does the system cost ?
The cost of purchasing Angelfish B&B Manager is £125.00. This includes one years free subscription to Angelfish Room Calendar
and one years free technical support and product updates. Thereafter, should you wish to continue using Angelfish Room Calendar and
benefitting from support and updates, the cost is £50.00 per year. If you choose not to do so, however, you are free to continue using
Angelfish B&B Manager for as long as you like. There are no commissions or other charges.
How do I get started with Angelfish B&B Manager ?
Angelfish B&B Manager is a standalone application that is installed on your own PC, just like Microsoft Word or Excel. You can
download the installer from our
evaluation page; just enter your details, click the Download button and
select the Run option and Angelfish B&B Manager will be installed and an icon placed on your desktop.
View the Angelfish B&B Manager online help
Is the Evaluation version fully functional ?
The 30-day Evaluation version is a fully functional version of Angelfish B&B Manager that simply times out. After this time you
will be required to register the product before you can continue using it.
How do I add my Rooms & Bookings to B&B Manager ?
Once you have installed B&B Manager, getting started is very easy. Open B&B Manager by double-clicking the icon on your
desktop and click on Help > Quick Setup from the menu. Add your guest house details in the boxes provided. There are two example rooms
already set up. Click on one of these, change the room and pricing details to match your own room details and press Update Room. Then enter
new room and pricing details for any additional rooms you have and press New Room. Press OK when you are finished. You are now ready
to start adding bookings.
To add a new booking, click on New Booking on the toolbar. Enter the guest details, select the rooms to be included in the booking, check
that the cost is calculated correctly (you can correct it manually if necessary) then add any payment details and press OK. The booking will now
appear in the Room Information panel on the right hand side and you can double-click it to access the details.
How do I create Registration Forms & Invoices ?
Add a new booking, then double-click the booking in the Room Information panel to view the details. Click on Registration Form to create
a Registration Form and on Invoice to create an invoice. These forms can be customised to include a header logo or full A4 page
background of your choice.
What do I do if I get stuck ?
Angelfish B&B Manager includes comprehensive in-product support (select Help > Dynamic Help from the menu) and you can also
download a
User Guide. If you are still having problems, e-mail us directly
using the details on our
Contact page.
What happens when I purchase Angelfish B&B Manager ?
Shortly after your purchase we will send you a 15-digit product license key. You need to enter this key into the Product Registration
screen to activate your copy of B&B Manager. You are then free to continue using it for as long as you like with no obligation to
make further payments. Any data you have entered during your evaluation will remain stored and will still be usable after you have
purchased B&B Manager.
Can I run Angelfish B&B Manager on more than one computer ?
Yes, under the terms of your license agreement you can install and run Angelfish B&B Manager on as many computers in the same
establishment as you like. However, if you want all the computers to view and update the same data, each computer must be networked
so that it can see each of the others. In this way it is possible, for example, to have on computer in reception and one in a back room, both
of which can be used to access and update your guest and booking information.
How do I set up my Room Calendar ?
We will provide you with a link to your calendar on the Angelfish website and instructions for embedding the calendar in your own website.
This is a very simple process and should only take you or your web developer 5-10 minutes to do.
Click here for details on installing & updating Angelfish Room Calendar
Can I make the Room Calendar match the rest of my website ?
Yes, you can. Your Angelfish account includes settings to control text fonts, colours and backgrounds so that you can make
your Room Calendar fit exactly with the look and feel of your website.
How does the Room Calendar stay up to date ?
The Room Calendar is kept up to date from B&B Manager via a single button click. Each time you add, remove or change
a booking in B&B Manager, just click on the Update Website button to update your Room Calendar details.
Can I have Online Booking ?
Yes, although the Angelfish system does not currently accept deposits or other payments. The online booking option can be
enabled free of charge, and will generate provisional booking requests that you can confirm or refuse either through B&B Manager
or by direct contact with the prospective guest.
Can the Room Calendar show Pricing Information ?
Yes. You can choose to display room prices for all available rooms, and these prices are updated directly from B&B Manager.
So it is very easy to upload different price points as your rates change throughout the year and to include things like single occupancy
and weekend supplements in your prices.