Angelfish are proud of our customer support and we take all reports and suggestions from customers very seriously. Your feedback has helped make B&B Manager one of the most powerful and easy to use PMS systems on the market, and we aim to keep it that way by responding promptly and effectively to customer queries and suggestions.

Angelfish B&B Manager includes free support for 1 year, and thereafter support is charged at a fixed monthly or yearly rate depending upon the size and number of your properties and the extra product features you have chosen. Support is by e-mail and we will always attempt to respond to support enquiries within 24 hours. We do not offer formal telephone support, although we are happy to call you to resolve any issues that cannot be dealt with by e-mail.

You can purchase Angelfish B&B Manager for a fixed price or pay monthly by standing order. A full price list is shown opposite. After the first year, you may optionally renew your support package, again at a fixed price. We do not charge any commissions based on online bookings.

Angelfish B&B Manager is a standalone application that is installed on your own PC, just like Microsoft Word or Excel. You can download the installer from our evaluation page; just enter your details, click the Download button and select the Run option and Angelfish B&B Manager will be installed and an icon placed on your desktop.

The 30-day Evaluation version is a fully functional version of Angelfish B&B Manager that simply times out. After this time you will be required to register the product before you can continue using it.

Your Angelfish B&B Manager product license entitles you to free product updates whilst you maintain your subscription. You will be notified by e-mail of new updates, and can download them as follows:

Windows XP Users
Open Angelfish B&B Manager and select Website > Check for Product Updates from the top menu. If updates are available, click on the Download button then click Restart Now to re-start B&B Manager once the download is complete.

Windows Vista Users
Ensure Angelfish B&B Manager is closed. Open Microsoft Internet Explorer and go to http://www.angelfishsoftware.co.uk/downloads/bbaccounts.exe. Select the Save option and save the file to C:\Program Files\Angelfish Software\B&B Manager, overwriting the existing file.

If you have a licensed version of Microsoft Word on your PC, you can use Word templates to generate invoices, registration forms and confirmation letters in Angelfish B&B Manager. To integrate a Word template, please follow the instructions below

• Copy the Word document (e.g. Invoice.doc) to a folder on your PC (e.g. My Documents
• Open Angelfish B&B Manager and select Hotel > Hotel Details from the top menu
• Click on the Templates tab then on the MS Word tab
• Tick Use MS Word Invoice Template then click Select File and choose the file you have just copied
• Repeat this process for Registration Form and Confirmation Letter templates
• Press OK to confirm changes

Now when you create an invoice, registration form or confirmation letter it should be based on the respective Word template.

All the data you enter into Angelfish B&B Manager is stored locally on your PC. A small amount of this data is uploaded to the web when you update your web calendar but this is not enough to recover all your guest, booking and accounting records in the event of a problem with your PC. We therefore recommend that you protect your data by performing regular database backups.

Making a database backup is very simple in B&B Manager. All you need to do is select File > Save Database As from the top menu, and save the file BBAccounts.mdb to a backup disk, preferably a memory stick or other removable device. In the event of any problems with your PC, you can then reinstall Angelfish on a new machine and copy back your latest database.

Note for Users running the Networked Version
If you are running the networked version of B&B Manager on two or more machines, you should backup manually by opening the folder in which the B&B Manager database is located (select File > Open Database Folder) then closing B&B Manager on all machines and copying and pasting the database file to a backup disk.

Angelfish B&B Manager offers a range of export options for viewing and manipulating your data in Microsoft Excel, from where you can then import into packages like Sage and Quickbooks. You can export guest lists, e-mail lists, bookings, your weekly/monthly diary, accounts and expenses, ensuring that your accountant can be given information in a format to which they are accustomed.

Angelfish B&B Manager allows you to produce guest invoices and registration forms in a range of formats, including Adobe PDF, Microsoft Word and HTML. We recommend Word invoices and registration forms as the most flexible and professional-looking, and are happy to provide template forms that you can alter to suit your own requirements.

Since Angelfish B&B Manager will contain all or most of your business information, it is vital to make regular backups. You can do this very easily by clicking the Backup My Data button on the toolbar and saving the file to disk. We recommend saving to a memory stick or other removable media to protect your data against hard disk failure on your main computer. You should back up at least once a week, and more often if you have a large property with lots of rooms and bookings. Your data is not stored online by Angelfish, so you are solely responsible for backups, although web calendar users can view their forward bookings through the Angelfish Members website.

Angelfish B&B Manager includes comprehensive in-product and website support and you can also download a User Guide. Your support package, which is free for the first year and can be renewed thereafter entitles you to e-mail support, and we will respond to any support queries within 24 hours during the working week (Monday-Friday). Where an issue needs to be resolved by telephone, we will call you to do this.

Shortly after your purchase we will send you a 15-digit product license key. You need to enter this key into the Product Registration screen to activate your copy of B&B Manager. You are then free to continue using it for as long as you like with no obligation to make further payments. Any data you have entered during your evaluation will remain stored and will still be usable after you have purchased B&B Manager.

Yes, under the terms of your license agreement you can install and run Angelfish B&B Manager on as many computers in the same establishment as you like. However, if you want all the computers to view and update the same data, each computer must be networked so that it can see each of the others. In this way it is possible, for example, to have on computer in reception and one in a back room, both of which can be used to access and update your guest and booking information. Please note that there is an additional charge for the network module (see opposite)

We will provide you with a link to your calendar on the Angelfish website and instructions for embedding the calendar in your own website. This is a very simple process and should only take you or your web developer 5-10 minutes to do.

Click here for details on installing & updating Angelfish Room Calendar

Yes, you can. Your Angelfish account includes settings to control text fonts, colours and backgrounds so that you can make your Room Calendar fit exactly with the look and feel of your website.

The Room Calendar is kept up to date from B&B Manager via a single button click. Each time you add, remove or change a booking in B&B Manager, just click on the Update Website button to update your Room Calendar details.

The Angelfish system offers a full range of online availability and booking options, from a simple availability checker through to full online booking. We do not process deposit payments ourselves, but we can link to a range of payment providers including PayPal and WorldPay who do offer this service.

Yes. You can choose to display room prices for all available rooms, and these prices are updated directly from B&B Manager. So it is very easy to upload different price points as your rates change throughout the year and to include things like single occupancy and weekend supplements in your prices.